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Refund Policy

OVERVIEW

This Refund Policy describes the conditions under which you can claim a refund for a purchase made on www.sterilisers.org (the “Site”).

CONDITIONS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  

The following conditions must be respected to be eligible for a refund:

  • The proof of purchase must be provided.
  • The item must be in the same condition as when it was received it, unworn or unused, with tags, and in its original packaging.

To start a return, please contact us at contact@sterilisers.org. If your return is accepted, we’ll send you shipping instructions to return your item(s). Please note that items sent back to us without first requesting a return will not be refunded and that any return shipping costs are borne by the buyer.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through the contact information below and provide us with your order confirmation email or invoice.

CONTACT US

For more information about our refund practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@sterilisers.org

CHANGES
We may update without specific notice this Refund policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

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